Privacy Policy

A legal disclaimer

Effective Date: April 9, 2025

At Signature Medical Supply Corporation (“Signature Medical Supply”, “our”, “us”, or “we”), we value the trust that our customers, patients, business partners, and employees place in us to use and protect personal information. This Privacy Notice informs you how we will use, share and protect your personal information. When you use our website or provide personal information, you accept the privacy practices described in this Privacy Notice. Please read this Privacy Notice in full to understand our privacy practices before you use our website or submit any personal information.

Scope

This Privacy Notice applies to our use of personal information we collect when your use our site (www.sigmedsupply.com) or in the ordinary course of business. The Privacy Notice does not apply to:

Individual health providers and practices who have separate privacy notices or Notice of Privacy Practices.

Signature Medical Supply affiliates and subsidiaries that may have separate websites, subdomains, and applications through other web, mobile, cloud or SaaS platforms which are not subject to this Privacy Notice.
Signature Medical Supply business partners, ad networks and other third parties that may have their own websites and services with separate privacy notices.
We encourage you to read the privacy notices of all websites and applications that you visit so that you understand their privacy practices.

Personal Information We Collect

When you use our website, we may collect personal information about you. The personal information we may collect includes, but is not limited to:

Name
Address
Email address
Telephone and fax number
Username and password
Marketing preferences
Professional and employment information, such as job title or company name
Drug names
Geolocation tracking data
Products/services used by an individual
Internet Protocol (IP) address
User’s browser type / operating system
Device/user activity (such as login-logout info, sites/pages visited, # of visits, click stream, navigation, beacon signal hits, errors, crash rate, or other user activities)
Information you provide directly to us:

When you use our website.
When you use offline features related to our website, such as communicating with us by phone, e-mail, or in person.
When you interact with us in the ordinary course of business.

Personal information may be combined with information that does not identify you. If we combine information that does not identify you with your personal information, it will be treated as personal information.

Tracking Technologies We Use

We use various technologies to collect personal information including:

Web Server Logs

As is true of most websites and applications, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, internet service provider, referring/exit pages, operating system, date/time stamp and/or clickstream data.

We and our subsidiaries, business partners, marketing partners, affiliates, or other vendors may use technologies such as cookies. Cookies uniquely identify the device or user account you use for this Website. There are different types of cookies such as first-party cookies that are issued from the www.McKesson.com domain. Third-party or Advertising cookies belong to and are managed by other parties, such as, McKesson business partners or service providers. McKesson is not responsible for cookies in third party ads. We also use session cookies, which are temporary that help us remember you while visiting our website. Session cookies allow us to remember your shopping cart selections as you navigate through our website and will expire when you close your browser. Persistent cookies are used to remember you within the website and remain on your device after you close your browser or restart your computer. Persistent cookies are used to remember your settings when you return. You can control the use of cookies by adjusting your browser preferences at any time. If you reject cookies, you may still use our website; however, rejecting cookies may limit your ability to use some features.

Geo-location Services

When you allow us to track your location, we may collect information about your location related to your use of our website. We use various technologies to determine location, such as sensor data from your device that may provide information from nearby Wi-Fi access points and cell towers.

Other Tracking Technologies

We and our subsidiaries, business partners, marketing partners, affiliates, or other service providers may use web beacons used to collect aggregate information, which may help us display website content that is relevant to you and generate website traffic statistics to enhance our website. We may also use server logs, tags, and scripts to track our website traffic.
We will use data feeds, marketing tracking tools, video embedding and product analytics tools, along with third party software codes (such as SDKS, open source or other embedded API) and web analytics.
We also use local storage such as HTML5 to store content information and preferences. Our third-party partners who provide certain features or display advertising on our site may do the same.

These technologies are used to analyze trends allowing us to create meaningful reports, track browsing history, improve website functionality, deliver personalized advertisements, remember your settings or preferences and track your movements on an individual and aggregated basis utilizing Google Analytics. To learn more about Google Analytics’ privacy practices and opt-out, Click Here. These tracking technologies also allow us to administer our site more effectively.

For more information about Third-Party Cookies and/or to learn how to opt out of Advertising Cookies, please visit the below independent associations. You can visit these independent associations' websites to opt out of all cookies served by their members. These independent websites are not sponsored by or affiliated with Signature Medical Supply.

Network Advertising Initiative (NAI) - optout.networkadvertising.org

Digital Advertising Alliance (DAA) - optout.aboutads.info

European Interactive Digital Advertising Alliance (EDAA) - youronlinechoices.com

Digital Advertising Alliance of Canada (DAAC) - https://youradchoices.ca/

When opting out, a cookie will be set to let advertisers know not to use your data for targeted advertising purposes. You will still see advertisements, but they will not be tailored to your interests. If you opt-out of these targeted advertising cookies, your opt-out will be specific to the web browser or mobile device from which you accessed the opt-out. If you use multiple devices or browsers, you will need to opt=out of each browser or device that you use.

How We Use the Personal Information Collected

We may use the personal information we collect for purposes such as:

Reporting or data analytics services
Error detection and debugging
Fraud detection or monitoring services
Performance testing services
Improve the content on our website
Provide personalized website content based on your preferences
Market products and services
Communicate with you and respond to your inquiries, requests and applications
Conduct research
Further develop our products and services to improve our business
Conduct surveys. Participation in surveys is completely voluntary, and you therefore have a choice whether or not to disclose this information. We may use a third-party service provider to conduct these surveys but will not share your personal information with those third parties unless we give you prior notice and choice.
We may combine information about you from affiliates, subsidiaries, business partners, ad networks, other third parties, and from others to enrich your experience with our products and services.
Advertising. We partner with third parties to manage our advertising, including Google. Our third-party partners may use cookies and other technologies to gather information about your activities on this website and other websites to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt out via our cookie consent manager, according to the rights associated to your geo location or you may opt-out by visiting these independent associations’ websites to opt out of all cookies served by their members. Doing so will not opt you out of being served ads. You will continue to receive generic ads. To opt out of Google’s use of cookies to serve you ads based on your visit to our website, click here.

Network Advertising Initiative (NAI) – www.networdadvertising.org/choices/
Digital Advertising Alliance (DAA) - www.aboutads.info/choices/
European Interactive Digital Advertising Alliance (EDAA) - www.youronlinechoices.com
Digital Advertising Alliance of Canada (DAAC) - http://youradchoices.ca

For website visitors based in the European Economic Area, we rely on several legal bases to process your information. These include: 1) Performance of a contract, which is relied upon to respond to your online queries and to provide you with service(s) you may request, and 2) For legitimate business interest(s) of McKesson, which is relied upon to support website functionality and to understand website usage or similar analytics. You may have the right to access, rectify, erase, restrict or object to the processing of your personal information based on applicable data protection law. To exercise your rights, please submit a request through our Webform. We will respond to your request within the time allotted by law. If you wish to exercise your right to erasure only as it relates to the use of cookies, you can do this by clearing your cookies in your browser settings. If you believe we are processing your personal information in a way that is not in accordance with applicable law, you can lodge a complaint with the relevant data protection authority in your country: https://edpb.europa.eu/about-edpb/about-edpb/members_en.

How We Share Personal Information Collected

We may provide your personal information to third parties that provide services to help us with our business activities, such as website optimization, marketing/advertising services, and web analytic services. These companies are authorized to use personal information about you only as necessary to provide these services to us.

Some of our pages may provide access to content to/from our partners through framing techniques. If you provide personal information in those frames, you are providing it to our partners and not directly to us. In those circumstances, the privacy policies of those partners apply.

We may need to share information with other companies, organizations or individuals if we have a good faith belief that access, use, preservation, or disclosure of that information is reasonably necessary to:

Meet applicable laws, regulations, legal processes, or enforceable governmental requests
Enforce applicable Terms of Service, including investigation of potential violations
Detect, prevent, or otherwise address fraud, security or technical issues
Protect against harm to the rights, property or safety of our users, McKesson, or the public as required or permitted by law
Engage in a merger, acquisition, reorganization, or sale of all or a portion of Signature Medical Supply assets.

Your Choices

You can limit the personal information we have by choosing not to provide it within our website or by failing to provide information through any offline features or in the ordinary course of business.

If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in such emails, accessing the email preferences in your account settings page or contacting us using the contact information listed below in this Privacy Notice.

Access to Personal Information

Some Signature Medical Supply products and services allow you to directly access, correct, update or delete your personal information through your account settings. If this option is not available, contact your account representative or our Privacy Office at Privacy@sigmedsupply.com.

For website visitors who live in the European Economic Area, you have additional rights regarding the processing of your personal information as stated above. If you wish to exercise any rights afforded to you please email Privacy@sigmedsupply.com. If you wish to exercise your right to erasure only as it relates to the use of cookies, you can do this by clearing your cookies in your browser setting. If you believe we are processing your personal information in any way that is not in accordance with applicable law, you can lodge a complaint with the relevant data protection authority in your country: https://edpb.europa.edu/about-edpb/about-edpb/members_en.

Retention

We will retain your personal information as long as you use the site, as necessary to comply with our legal obligations, resolve disputes or enforce our agreements.

Children's Privacy

This website is not directed to children under the age of 13, and we do not knowingly collect information from children under the age of 13.

How We Protect Your Information

We protect the information we collect with proper physical, electronic and administrative safeguards. We only allow our employees, contractors, and agents to access personal information if they need access to perform services on our behalf. They are also subject to confidentiality obligations.

Any sensitive personal information, like drug names, is transmitted in an encrypted form using SSL encryption. Even though we have security safeguards, it is impossible to guarantee 100% security. If you have any questions about security or believe that your interactions with us are no longer secure (for example, you feel that your account with us has been compromised), you must notify us immediately by email at Privacy@Sigmedsupply.com.

Seals, buttons and Content from Other Companies

Our website may include seals, buttons and content links to other companies (for example, Facebook, LinkedIn, Twitter, YouTube, and Instagram). These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. When you use a link to go from www.sigmedsupply.com to another website, our Privacy Notice is no longer in effect. We encourage you to read the privacy notice of each website.

Cross Border Transfers

Signature Medical Supply may, subject to applicable law, transfer your information outside the country where you are located and to where information protection standards differ. We will utilize appropriate safeguards governing the transfer and usage of your personal information. For example, transfers from Europe to the United States will be based on standard data protection clauses/standard contractual clauses in line with the templates adopted by the European Commission, or by other legal means.

Health Insurance Portability and Accountability Act ("HIPAA")

As a key provider of services and technology to the healthcare industry, Signature Medical Supply has implemented programs to address the privacy and security that HIPAA requirements require. Under HIPAA, each Covered Entity (healthcare provider, health plan, or healthcare clearinghouse) is required to provide or make available to you a Notice of Privacy Practices (NoPP), depending on your interaction with the Covered Entity. To the extent a McKesson affiliate and subsidiary is a Covered Entity, a NoPP will be provided to you or made available to you. The NoPP is not related to the practices described in this Privacy Notice.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time. Updates may describe new features, products or services. Updates may also describe changes in how we use your personal information or to your controls. We will not apply changes to this Privacy Notice retroactively to personal information we have previously collected. Since we may make changes, we recommend that you read the current version of this Privacy Notice from time to time. If we change this notice, we will update the “Effective Date” at the beginning of this notice.